Refund Policy

Updated August 30, 2026

Both faulty and non-faulty items qualify for return consideration, and a customer may ask for an exchange. The request window closes 30 days after delivery.

Condition and reasons

Changed-mind and incorrect-choice returns require a new, unused item in its original state, with the package, tags, and supplied accessories intact. Reports may also concern damage, a defect, a shipment error, missing parts, or an item materially unlike its description.

Authorization and return by mail

Contact us with the order number, checkout email, and a description of the issue. A damaged, defective, mis-shipped, or incomplete order may need product and packaging photos or video. Wait for approval before sending it back by mail. The supplied package label is free, and we assess no restocking fee.

Exchanges are subject to what remains in stock. We return an approved refund to the original method within 10 days, though the issuer may display it later.

Email: barbaraa.souza145@gmail.com

Mailing address: 223 E 5th St, Frederick, MD, 21701, United States

Phone: (808) 619-9758